Covid-19 Safety Measures

Covid-19 Safety Measures

Please refer to this page on any updates regarding the circumstances surrounding COVID-19. 

Last modified: 25 May 2020

Dear Associate

As the COVID – 19 situation evolves and changes over time, we will take measures to ensure the safety of the Mannatech community. We will keep this page updated with new information and changes. Please refer back to this Blog for any updates.


Australasia Shipping

We are currently experiencing longer than usual shipping timeframes due to high volumes of freight within the post/delivery system. Currently, our orders are taking between 4 – 6 days to be delivered. We thank you for your patience. 

Singapore Shipping Issues

Thank you for your patience, while we work towards a solution to the Singapore Shipping Issues. Additional border controls and restrictions on freight capacity to and from Singapore will continue into the foreseeable future. This affects all e-commerce deliveries from Australia to Singapore (not just Mannatech). As a result, airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency to and from Singapore to all international destinations. Due to these challenges, we have had to change our shipping structure.

As of today, Wednesday 13th May 2020, ALL orders will attract a $25.00 SING shipping cost, which means every order will transit via express shipping. This change is necessary at this time to ensure serviceability of orders to Singapore. Therefore each order will receive the express shipping option of three days. During COVID-19 this may extend to 5 Days, however this also means that each parcel can be tracked at every stage of its journey, so you will know where it is. This shipping cost of $25.00 has been subsidised by Mannatech. All Automatic Orders, from 13th May onwards will be processed with the new shipping fees.

Additionally, any orders that are over $400.00 SING in total invoice value will attract an additional handling fee depending on the value of the order.  Please see the table below for additional fees that will be charged.

Singapore Shipping Fees*
  
Invoice Total SINGTotal Shipping and Handling Fee*
0 – $400$25
$401 – $600$40
$601 – $800  $80
$801 – $1,000$100
$1,001 +$175
  
* Shipping and Handling Fees are all payable by the customer
* Effective Immediately 

As a gesture of goodwill, ALL orders shipped into Singapore between 13 May until 30th June 2020 will receive a Bonus Ambrotose LIFE Sachet Sticks Pack valued at $150 SING.

If you have any queries, please contact our Customer Service team.
custserv@mannatech.com.au
1300 361 878 (AUS)  I  0800 333 250 (NZ). I  800 130 1597 (SG)


Remaining Compliant

Our USA Legal Department would like to stress the importance for Associates to avoid reference to COVID-19 or the pandemic in any post or conversation with regards to Mannatech products. Just a reminder that you must refrain from claiming, under any circumstance, or referring to our products as preventing, curing or mitigating the effects of COVID-19. It is important to ensure the messaging is positive as we seek to provide an opportunity, not be seen as opportunistic.


Our Customer Service Team has received lots of queries on whether our deliveries are still being sent, the operation of the Warehouse and stock questions. You can be assured that our Warehouse is in full operation and stock is available and will be until we advise otherwise. Deliveries from our Warehouse are still taking place.

Staff:
The health of our head office staff, associates and customers are of utmost importance during this time. Our head office will continue with business as usual, with remote working now implemented to ensure we can continue to serve.

Events:
The corporate team will be reviewing the Calendar of Events, in light of these circumstances and how we can continue to stay connected using online platforms.


Backorders:

We want you to know we are working closely with our manufacturers and suppliers as shipping and supply chain issues arise. We are doing all we can to keep products restocked and available for you and your customers. In the coming months, you may experience some products on backorder. Please know new inventory will be coming soon.

Mannaboom
Due to a recent increase in demand, Mannaboom is now on backorder. We are working to replenish our supply as soon as possible. To manage this backorder, Mannaboom will temporarily be taken off the website for ordering.

Sport
Sport is now back in stock and available to order. All Automatic Orders will be released from 21 May.

Mannabears
Due to a recent increase in demand, Mannabears has a low inventory level.  To manage this stock, this product will temporarily be taken off the website for OTO ordering, to allow us to supply Automatic Orders.

AO
AO is now on backorder. We are due to receive more stock by the end of the month.

We thank you for your patience during these challenging times.

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