Corona Virus Safety Measures – Last modified: 2 April 2020

Corona Virus Safety Measures – Last modified: 2 April 2020

Please refer to this page on any updates regarding the circumstances surrounding COVID-19. We will keep this page updated with new information and changes.

Last modified: 2 April 2020

Dear Associate

In these uncertain times, the corporate staff want to share with you how we are managing the situation. As the situation continues to evolve and change, we will take measures to ensure the safety of the Mannatech community.

Our USA Legal Department would like to stress the importance for Associates to avoid reference to COVID-19 or the pandemic in any post or conversation with regards to Mannatech products. Just a reminder that you must refrain from claiming, under any circumstance, or referring to our products as preventing, curing or mitigating the effects of COVID-19. It is important to ensure the messaging is positive as we seek to provide an opportunity, not be seen as opportunistic.

Our Customer Service Team have been receiving lots of queries on whether our deliveries are still being sent, the operation of the Warehouse and stock questions. You can be assured that our Warehouse is in full operation and stock is available and will be until we advise otherwise. Deliveries from our Warehouse are still taking place. To help keep all information in one place, please revert back to this blog , which will be updated as required.

Staff:
The health of our head office staff, associates and customers are of upmost importance during this time. Our head office will continue with business as usual, with  remote working now implemented to ensure we can continue to serve.


Events:
The NZ Connect with Mannatech Event was cancelled. All tickets for the event will be fully refunded in light of the situation.

The corporate team will be reviewing the Calendar of Events, in light of these circumstances and how we can continue to stay connected using online platforms.


Backorders:

We want you to know we are working closely with our manufacturers and suppliers as shipping and supply chain issues arise. We are doing all we can to keep products restocked and available for you and your customers. At this time, manufacturers must prioritise products categorised as “essential goods.” Essential goods are products required by consumers in order to sustain health or life. Many foods and dietary supplements fall under the category of “essential goods”, allowing us to continue operating.

In the coming months, you may experience some products on backorder. Please know new inventory will be coming soon.

Mannaboom
Due to a recent increase in demand, Mannaboom is now on backorder. We are working to replenish our supply as soon as possible. To manage this backorder, Mannaboom will temporarily be taken off the website for ordering.

SPORT with Ambrotose
Due to supply issues, we are now on backorder of SPORT.
We anticipate our next delivery middle of April. To manage this backorder, SPORT will temporarily be taken off the website for ordering.

Manapol
Due to supply issues, we are now in backorder of Manapol. We anticipate our next delivery in the next week.

Mannabears
Due to a recent increase in demand, Mannabears has a low inventory level.  To manage this stock, this product will temporarily be taken off the website for OTO ordering, to allow us to supply Automatic Orders.

AO
AO is now on backorder. We are due to receive more stock by the middle of the month.

We thank you for your patience during these challenging times.

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