Important Updates

Important Updates

Last modified: 31st March 2021

Dear Associate

We will keep this page updated with new information and changes. Please refer back to this article for any corporate updates.


Backorder Updates – 31st March 2021

Osolean is now in Backorder

We estimate that Osolean will be on backorder by early next week and this is expected to continue for three to four weeks only. Unfortunately, this back order has been caused by delays to shipping. The USA and South African market will also be affected by these shipping delays.


Backorder Updates – 25th March 2021

TruPlenish Vanilla is now AVAILABLE!

After a lengthy backorder, we are so excited that TruPlenish Vanilla is now back in our range and available! We are finalising stock, and we have released January, February and March backorders on each account. This means that if you have ordered this product at that time, you will be charged for your order and the product will be sent out to you.

If you would like to add TruPlenish Vanilla to your order, or change your existing order, please contact Customer Service.

Transport Service – Flood delays

Due to severe flooding in parts of NSW and QLD, delivery services are impacting our ability to transport parcels via air and road.

Air Delivery parcels may be delayed for Express Post and StarTrack Premium parcels in both NSW & QLD. Local road closures and access issues will also affect delivery in flood-affected areas with limited delivery to the following postcodes:

2424, 2426, 2427, 4229, 2430, 2440, 2441, 2756 & 2750, 2751, 2578, 4114, & 4207

Tracked items are being scanned and will be delivered as quickly as possible when and where it is safe to do so.

We thank you for your patience.


Update: 22nd February, 2021

Commission Processing times

All commissions are paid on the 15th of the month. If the 15th falls on a weekend (Saturday or Sunday), then commissions will be paid the next available business day, by close of business. This is an existing rule that has not changed. As we have many NEW associates in the Mannatech community, please remind them of their commission processing times.


Singapore Shipping 

Due to the effects of COVID, there have been additional border controls and restrictions on freight capacity to and from Singapore that will continue into the foreseeable future. This affects all e-commerce deliveries from Australia to Singapore (not just Mannatech). As a result, airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency to and from Singapore to all international destinations. Due to these challenges, we have had to change our shipping structure.

Starting Wednesday 13th May 2020, ALL orders will attract a $25.00 SING shipping cost, which means every order will transit via express shipping. This change is necessary at this time to ensure the serviceability of orders to Singapore. Therefore each order will receive the express shipping option of three days (payable by the customer). During COVID-19 this may extend to 5 Days, however this also means that each parcel can be tracked at every stage of its journey. The cost of this shipping via DHL is usually a lot higher than $25, however the shipping cost that is passed on to the customer has been subsidised by Mannatech. All Automatic Orders, from this date onwards will be processed with the new shipping fees.

Additionally, any orders that are over $400.00 SING in total invoice value will attract an additional handling fee depending on the value of the order.  Please see the table below for additional fees that will be charged.

Singapore Shipping Fees*
   
Invoice Total SING Total Shipping and Handling Fee*
0 – $400 $25
$401 – $600 $40
$601 – $800   $80
$801 – $1,000 $100
$1,001 + $175
   
* Shipping and Handling Fees are all payable by the customer
* Effective Immediately 

If you have any queries, please contact our Customer Service team.
custserv@mannatech.com.au
1300 361 878 (AUS)  I  0800 333 250 (NZ). I  800 130 1597 (SG)


Remaining Compliant

Our USA Legal Department would like to stress the importance for Associates to avoid reference to COVID-19 or the pandemic in any post or conversation with regards to Mannatech products. Just a reminder that you must refrain from claiming, under any circumstance, or referring to our products as preventing, curing or mitigating the effects of COVID-19. It is important to ensure the messaging is positive as we seek to provide an opportunity, not be seen as opportunistic.


Staff:
The health of our head office staff, associates and customers are of utmost importance during this time. Our head office will continue with business as usual, with remote working now implemented to ensure we can continue to serve.

Events:
The corporate team will be reviewing the Calendar of Events, in light of these circumstances and how we can continue to stay connected using online platforms.


We thank you for your patience during this time.

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