Important Updates

Important Updates

Last modified: 2nd August 2022

Dear Associate

We will keep this page updated with new information and changes. Please refer back to this article for any corporate updates.

Operations update- 2 August, 2022

Please be advised that Ambrotose AO 60 caps (12702) is now in stock and available to order.

We will advise when we are releasing backorders as soon as we know.

Operations Update- 20 July, 2022

Please be advised that GlycoCafe (18502) backorders will be released by end of this week.

Once we release backorder products you will be charged for the backorder item and there would be no additional shipping cost.

Operations Update- 15 July, 2022

Shipping Delays

Delivery Delays
Although the weather conditions are easing in the Sydney region there are still some challenges with driver shortages. This has caused a delay in parcel deliveries and estimated arrival is between 2-4 days.

Newcastle
Delivery runs affected are mainly in Newcastle town, around the west and north side of Lake Macquarie, out west to Rutherford, parts of Maitland, Cessnock, Paxton, Kurri Kurri and surrounding suburbs. All runs to Port Stephens have also been affected, and some supervisors and drivers cannot travel to depots.

Central Coast
Most delivery runs are affected by floods on the Central Coast

Operations Update – 13th July, 2022

Please be advised that (18502) Glycocafe is back in stock and available to order.

We will advise when we are releasing backorders as soon as we know.

Operations Update- 1st June, 2022

Please be advised that backorders for Advanced Ambrotose have now been released.

Please note that items showing as a ‘0’ quantity shipped on your invoice are items that are unavailable due to being on backorder.

These back-ordered items will only be charged when shipped.

If you have paid shipping charges for the initial order, you will not be charged again for your backorder item.

Updates on current backorders:

Operations Update- 23rd June, 2022

Please be advised that Advanced Ambrotose 120 caps (937002) is back in stock and available to order.

We will advise when we are releasing backorders as soon as we know.

Operations Update- 16th June, 2022

Please be advised that Ambrotose Complex (37102) backorders will be released tomorrow.

Once backorder products are released you will be charged for the backorder item and there will be no additional shipping cost.

Updates on current backorders:

Operations Update- 15th June, 2022

GREAT NEWS!

Ambrotose Complex is now back in stock and available to order.

Operations Update- 3rd June, 2022

Updates on current backorders:

Operations update- 2nd June, 2022

Please be advised that MANN-C (39102) backorders will be released tomorrow.

Once backorder products are released you will be charged for the backorder item and there will be no additional shipping cost.

Operations Update- 1st June, 2022

Please be advised that (37002) Adv Ambrotose 120 caps is now on backorder. We will advise when we can expect it back in stock as soon as we know.

Operations Update- 31st May, 2022

Please be advised that MANNABOOM (47202) backorders will be released by end of this week.

Please note once we release backorder products you will be charged for the backorder item however there would be no additional shipping cost.


Operations Update- 27th May, 2022

Please be advised that 47202 MANNABOOM is now back in stock and available to order.

Backorders will be released soon and we’ll keep you updated.

Operations Update- 26th May, 2022

Please be advised that Superfood Greens and Reds (24002) is now back in stock. Backorders will be released on Monday (30/05/2022).

Operations Update- 25th May, 2022

Please be advised that 39102 MANNA-C is now back in stock and available to order.

Backorders will be released soon and we’ll keep you updated.

Operations Update- 24th May, 2022

Please be advised that Plus (11102) is now back in stock. Any backorders will be released by end of this week.

We appreciate your support and understanding!

Operations Update – 20th May, 2022

Current backorders

Keeping you informed!

As we shared with your Leadership Team earlier in the week, we continue to manage as best we can, the ongoing factors contributing to our current backorders. These being supply chain hold up, raw material shortages & delays, staff absenteeism with our manufacturers and increases in lead times.  

The good news is that once in stock, backorders are shipped separately at no extra cost and your point volume (PV) is not impacted as this is awarded when your order is placed, not when the product is shipped.

Updates on current backorders:

Manna-C (60 capsules) – Estimated availability next week

Plus (90 tablets) – Estimated availability next week

Superfood Reds and Greens –  Estimated availability late May

MannaBOOM – Estimated availability late May

Ambrotose AO (60 capsules) –  Estimated availability early June

GlycoCafe – Estimated availability late June

Now on backorder:

Ambrotose Complex (100g) – From today and estimated availability is to be advised.

What can you do?

Why not consider some alternative products while you wait!

Have you thought about what you can replace your current backorder products with to keep your health regime going?

Catalyst is now back in stock and all backorders were released earlier in the week.

Remember, it’s important that you keep your contact information up to date to avoid delivery delays or issues. Make sure that we have a way to contact you if your circumstances change, like moving house.

Shipping Delays

Some outer QLD areas are still restricted however deliveries are being actioned in main towns permitting access.

Gympie agent is reporting widespread flooding, so it will take a little longer to recover.

Kingaroy, Mt Isa, Warwick, Boonah and Gatton did not run linehaul on Friday. These agents will work overtime to clear through the backlog.

Sunshine Coast Service areas impacted due to unsafe conditions – Witta, Reeseville, Connondale, Eudlo, Mooloolah Valley, Diamond Valley, Valdora, Ninderry, Yandina Creek, Verrierdale , Beli Park, Kenilworth, Cooroy, Cootharaba, Cooloolabin, Tinbeerwah & Ringtail Creek.

Kingaroy – Limited local deliveries & no line haul into & out of Brisbane today.

Warwick – No Linehaul into & out of Brisbane today.

Boonah – Limited deliveries & No Linehaul/shuttle into & out of Brisbane today.

Caboolture – No access to Beachmere due to flooded roads

Gatton – Closed due to poor conditions

Operations Update – 16th May, 2022

Please also be advised that Catalyst (56202) is now back in stock. Any backorders will be released tomorrow.

We appreciate your support and understanding


Operations Update – 19th April, 2022

Our manufacturers are experiencing staff absenteeism within the production departments due to COVID. There are also ongoing issues with the supply chain and sourcing of raw materials.

We have updated information on the following backorders and estimated availability.

Manna C (60 Capsules) – Estimated availability late April to Early May
Catalyst Multi – Estimated Availability late April
Ambrotose AO (60 capsules) – Estimated availability May
SuperFoods Reds & Greens – Estimated availability late April.

The following products will be placed into backorder by the end of this week (by 22nd April )
MannaBoom (47202) – Expected availability late May.
PLUS (11102) – Expected availability early May

We thank you for your patience.


Operations Update – 8th April, 2022

Price List: Note that the new Price List has come into effect on April 1. Please refer to the live resource library for the most current price list. Please do not refer back to the emails for the most current version as there were late changes.

Ambrotose AO 60 Caps (12702) has gone into backorder. We are anticipating next stock arrival early May.

ImmunoStart (12302) is now back in stock and available to order. As AO has been on backorder for some time, there will be multiple orders that have not been fulfilled. For those customers who have a total number of 3 AO’s or less in quantity, your orders will be released only.

TruShape (16002) is back in stock and is available to order. We will be releasing ALL backorders on Monday 11th April.


Operations Update – 30th March, 2022

SuperFoods is now on backorder. We will advise when we can expect it as soon as we know.


Operations Update – 18th March, 2022

Backorders

Please note that we have received updated information on our products that are currently on backorder. See updated details.

Manna C, Catalyst Multivitamin will be available in early April.
GlycoCafe will be available late April.

Shipping Delays

We are still experiencing significant changes to shipping across Northern NSW and Queensland due to flooding and heavy rain. Please visit the Important Updates blog for all the details.


Operations Update – 11th February, 2022

Due to extensive flooding in the South Australian Outback, all Western Australian shipments have been affected. Please allow 10-14 additional days for parcels to arrive. In the interim, all shipments will be sent from the Warehouse by Air.

The following products continue to be on backorder:

  • TruShape
  • Manna C
  • GlycoCafe
  • ImmunoStart

We will provide an update when it becomes available.


Operations Update – 21st January, 2022

Due to the ongoing challenges with staff shortage throughout the supply chain, our warehouse staff continues to experience 30-50% absenteeism. This is cause delivery delays. The warehouse team is doing a tremendous job trying to get your orders processed as fast as possible with the limited resources they currently have.

Please also be advised that Ambrotose Life Canister (51702) has been on backorder this week but is now back in stock. Any backorders will be released today.

We appreciate your support and understanding


Operations Update – 14th January, 2022

Our Warehouse and the delivery infrastructure are still working hard to get your parcels out to you. We are monitoring the situation closely on a daily basis, as the warehouse and delivery teams continue to experience 30-50% absenteeism. We will provide a further update next week.


Operations Update – 7th January, 2022

ImmunoStart is now on backorder due to a short expiry date. Stock is due with the next few days. GlycoCafe is also on backorder of which stock is also due in the next few days.

Manna C continues to be on backorder due to an ingredient shortage. The USA is continuing to work on this and we will provide an update when available.


Commission Processing times

All commissions are paid on the 15th of the month. If the 15th falls on a weekend (Saturday or Sunday), then commissions will be paid the next available business day, by close of business. This is an existing rule that has not changed. As we have many NEW associates in the Mannatech community, please remind them of their commission processing times.


Singapore Shipping 

Due to the effects of COVID, there have been additional border controls and restrictions on freight capacity to and from Singapore that will continue into the foreseeable future. This affects all e-commerce deliveries from Australia to Singapore (not just Mannatech). As a result, airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency to and from Singapore to all international destinations. Due to these challenges, we have had to change our shipping structure.

Starting Wednesday 13th May 2020, ALL orders will attract a $25.00 SING shipping cost, which means every order will transit via express shipping. This change is necessary at this time to ensure the serviceability of orders to Singapore. Therefore each order will receive the express shipping option of three days (payable by the customer). During COVID-19 this may extend to 5 Days, however this also means that each parcel can be tracked at every stage of its journey. The cost of this shipping via DHL is usually a lot higher than $25, however the shipping cost that is passed on to the customer has been subsidised by Mannatech. All Automatic Orders, from this date onwards will be processed with the new shipping fees.

Additionally, any orders that are over $400.00 SING in total invoice value will attract an additional handling fee depending on the value of the order.  Please see the table below for additional fees that will be charged.

Singapore Shipping Fees*
   
Invoice Total SING Total Shipping and Handling Fee*
0 – $400 $25
$401 – $600 $40
$601 – $800   $80
$801 – $1,000 $100
$1,001 + $175
   
* Shipping and Handling Fees are all payable by the customer
* Effective Immediately 

If you have any queries, please contact our Customer Service team.
custserv@mannatech.com.au
1300 361 878 (AUS)  I  0800 333 250 (NZ). I  800 130 1597 (SG)


Remaining Compliant

Our USA Legal Department would like to stress the importance for Associates to avoid reference to COVID-19 or the pandemic in any post or conversation with regards to Mannatech products. Just a reminder that you must refrain from claiming, under any circumstance, or referring to our products as preventing, curing or mitigating the effects of COVID-19. It is important to ensure the messaging is positive as we seek to provide an opportunity, not be seen as opportunistic.


Staff:
The health of our head office staff, associates and customers are of utmost importance during this time. Our head office will continue with business as usual, with remote working now implemented to ensure we can continue to serve.

Events:
The corporate team will be reviewing the Calendar of Events, in light of these circumstances and how we can continue to stay connected using online platforms.


We thank you for your patience during this time.

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