Important Updates
Last modified: 8th February 2023
Dear Associate
We will keep this page updated with new information and changes. Please refer back to this article for any corporate updates.
Product Update- 8th February 2023
Please be advised that there are delivery delays in New Zealand due to recent heavy rainfall.
Please find below current lead time due to this.
From Sydney – Uplift and clearance
- Recovery effort is back normal at Auckland Airport
- Uplift is going as normal – current lead time is 2 days from the time uplift Sydney to Auckland delivery centre
Delivery
- We are seeing delays where water is slowly subsiding
- Metro- please add 1-3 days
- South Island- 3-4 Days
Product Update- 31st January 2023
Please be advised that there are transport issues which may impact deliveries in Northern QLD and Perth WA.
Northern QLD
- The Bruce Highway is closed north of Mackay which means no access to agent depots in Townsville and Cairns.
- Agent in Proserpine has suspended their service until localised flooding subsides.
- Freight sent to Townsville and Cairns from Brisbane on Friday of last week and Monday of this week is being held in Mackay.
- All freight consigned into those regions for the rest of this week will be held agents premises in Brisbane until the Bruce Highway is re-opened.
- Deliveries around the Mackay local area are being impacted by poor road conditions and localised flooding.
- In Rockhampton, some areas to the North and West are impacted by local road closures which may limit service in these areas.
- Winton is inaccessible at present.
- In the Mt Isa region, there are disruptions in outer service area, but the central business district is accessible.
Next Update:- Further updates as information comes to hand.
Perth, WA :-
- Bushfires in the Avon Valley WA, approximately 80kms east of Perth has closed the East-West rail network for at least 24 hours.
- Unfortunately the fires are currently out of control and moving in a northerly direction.
- Freight ex East Coast by rail may be impacted.
Next Update:- Further updates as information comes to hand.
Product Update- 18th January 2023
Please be advised that due to heavy rainfall and flooding, deliveries are expected to be impacted across large areas of North Queensland. 150mm is expected to fall today and tomorrow.
- Cairns
- Ingham
- Townsville
- Proserpine
- Mackay
- Barcaldine
- Mt Isa
- Emerald
The following postcodes known to be affected at this stage are, 4737, 4757, 4800, 4805, 4807. Delays of 3-5 days can be expected.
Further updates will be provided when known.
Product Update- 13th January 2023
Gi-Pro Update
Despite everyone on the team, both here and in the US best efforts to minimise the out-of-stock situation, unfortunately we have concluded that this is not a quick resolution.
It is likely that this product will not be available until mid-year when we plan to re-launch it as an improved formula with TGA approval (which this product hasn’t had up until now). This will also give us the opportunity to do a re-launch with stronger messaging on its benefits.
We understand the frustration that this has created so we will continue to monitor the situation and further updates will be provided when known.
Product Update- 4th January 2023
Please be advised that we are experiencing processing delays at the warehouse due to:
• a high number of orders being shipped out
• and Year-end stock take
• Warehouse closures during public holidays
As we have further updates, we will share this as soon as it is possible.
Product Update- 16th December 2022
Please be advised that Advanced Ambrotose (37002) is now on backorder. We estimate a return of this product to be available at the end of next week. Further backorder details will be provided when known.
Product Update- 9th December 2022
Please note that Advance Ambrotose (37002) is expected to be on backorder within the next two days but is estimated to only be on backorder for a short time. We will keep you updated and further backorder details will be provided when known.
Product Update -23rd November 2022
Please be advised that Ambrotose Complex (37102) backorders are due to be released on 25th November 2022.
Back-ordered items will only be charged once shipped. If you have paid shipping charges in the initial order, you will not be charged again for back-ordered items.
Product Update- 22nd November 2022
Please be advised that Ambrotose Complex (37102) is now back in stock and is expected to be available to order online later today.
We will advise when we are releasing backorders as soon as we know.
Product Update- 17th November 2022
Please be advised there are updated flood warnings and delivery issues in NSW and QLD.
QUEENSLAND
- Barcaldine (4725) is impacted by localised flooding and some roads are not accessible by heavy Vehicles.
- Emerald (2380) & Rockhampton (4700) will be impacted in outer areas by localised flooding.
- Roma (4455) & Miles (4825) outer areas impacted by localised flooding.
- Kingaroy (4610) outer areas impacted by localised flooding.
- Sunshine Coast (4560) outer areas impacted by localised flooding.
- Gympie (4570) outer areas impacted by localised flooding.
- Boonah (3235) outer areas impacted by localised flooding.
- Maryborough (4650) areas impacted by localised flooding.
- South East QLD impacted by localised flooding.
At this stage, some carriers reported minor delays of up to 1-2 days on top on normal transit time.
NEW SOUTH WALES
- Multiple areas experiencing flooding.
- Dubbo (2830), Mudgee (2850), Moree (2400), Narrandera (2700), Gunnedah (2380), Kyogle (2474), Lismore (2480), Warren (2824), Wellington (2820).
At this stage, some carriers reported minor delays of up to 1-2 days on top on normal transit time.
Product Update- 14th November 2022
GI-ProBalance Update
As you are aware, GI-ProBalance has been out of stock and on backorder since September.
We wish to advise that the current formula will be discontinued and the great news is, this product is currently being revised so that a new and improved superior product can be brought to you as soon as possible next year.
If you have this product in your Monthly Subscription (automatic order), please be sure to remove it by 31st December.
As we have further updates, we will share this as soon as it is possible.
Product Update- 11th November 2022
Christmas timetable
With Christmas fast approaching, it’s time to get organised with your orders, especially if you are taking the opportunity to stock up, purchase holidays specials, or gifting you need before Christmas.
Please find below timetables for both shipping and office hours during the holiday period.
Shipping Holiday timetable – Last Order Dates
We have listed below the last date to place orders if you need parcels to arrive before Christmas. Some carriers may experience higher shipping volume during the holiday period, so please allow up to 3-4 extra days for your delivery to arrive.
| NT WA QLD (Metro & Country) NZ TAS SA NSW VIC (Metro & Country) Gold Coast | Monday 5 December 2022 Monday 9 December 2022 Monday 14 December 2022 Wednesday 9 December 2022 Friday 13 December 2022 Tuesday 14 December 2022 Wednesday 14 December 2022 Monday 14 December 2022 Monday 14 December 2022 |
Holiday Shipping Schedule – AO Order Generation Dates
During the Holiday period, there will be limited shipping days. Should you need to change your AO date, please do so 5 days prior to the generation date.
| All Automatic Orders with a generation date of 19 – 23 Dec 2022, will ship on 19 Dec 2022. |
| All Automatic Orders with a generation date of 24 – 30 Dec 2022, will ship on 22 Dec 2022. |
| All Automatic Orders with a generation date of 31 Dec 2022, will ship on 28 Dec 2022. |
| All Automatic Orders with a generation date of 1 – 3 Jan 2022, will ship on 3 Jan 2022. |
| No orders will be shipped on 29 -30th Dec 2022, due to stocktake. |
Office opening hours
| Friday 23 December 2022 Monday 26 December 2022 Tuesday 27 December 2022 Wednesday 28 December 2022 Thursday 29 December 2022 Friday 30 December 2022 Monday 02 January 2022 | Until 2pm Public Holiday – Closed Public Holiday – Closed Open 09.00am- 05.30pm Open 09.00am- 05.30pm Open 09.00am- 05.30pm Public Holiday – Closed |
| Tuesday 03 January 2022 | Open normal hours |
Please note:
- From Wednesday 28th December – Friday 30th December, the Customer Service Desk will be running on skeleton staff.
- On Thursday 24th November the Mannatech Corporate Team will be offsite so the Customer Service Desk will only be operational for two hours from 9.00 am – 11.00 am. If you require assistance on this day, please contact the team during this time, or visit www.mannatech.com.au. Alternatively, you may leave a voicemail message or send an email and the team will respond as soon as possible on Friday 25th November.
Product Update- Friday 4th November 2022
Please be advised that Ambrotose Complex (37102) is now on backorder. We estimate a return of this product at the end of November.
Further backorder details will be provided when known.
Product Update- Thursday 27th October, 2022
Please be advised that Catalyst Multivitamin (56202) is now back in stock and available to order.
We will advise when we are releasing backorders as soon as we know.
Product Update- Wednesday 19th October, 2022
Please be advised there are flood warnings and delivery issues in Tasmania and Victoria.
Carriers are currently experiencing delays across Victoria due to heavy onset rainfall and flooding. As an ATL service it is not safe to leave many parcels outside due to this weather, and our drivers are also experiencing issues with floods and road closures.
The main areas affected at this stage are:
Victoria
- Bendlgo: No parcels will be delivered until further notice due to flooding and road closures. As of this morning they were on a Watch and ACT to evacuate. We will advise once it is safe for deliveries again.
- Melbourne North and West: 1-2 days delays due to server rainfall
- Shepparton & Seymour regions been added into the list as of 9pm last night.
Tasmania
- Our carriers could not run our Devonport> Launceston> Devonport linehaul in the early hours of this morning as they usually do as both linehaul driver and backup both had evacuation orders on their homes.
- We ran a smaller truck to Devonport and retrieved some of the more urgent freight for Launceston and will deliver.
- At this stage, Devonport depot will be shut down until Sunday.
Product Update- Wednesday 5th September, 2022
Please be advised that GI-ProBalance (36202) is now on back order.
We continue to have ongoing conversations with all relevant parties involved in bringing this product back online. Due to current challenges with ingredient supplies, we are likely to experience an extended backorder period.
We will provide an update again as soon as we have a realistic ETA.
SPORT with Ambrotose 60 cap (12102) is now back in stock and backorders were released on Monday 26th of September.
Product Update- Tuesday 20th September, 2022
Please be advised that Catalyst Multivitamin (56202) is now on backorder. We estimate a return of this product at the end of October.
Further backorder details will be provided when known.
Product Update – Friday 2nd September, 2022
Please be advised that Sport (12102) is now on backorder. We estimate a return of this product in mid September.
Further backorder details will be provided when known.
Product Update – Wednesday 24th August, 2022
Please be advised that Gi-ProBalance (36202) is now on backorder.
Should you have this product on your Monthly Subscription (AO), please update your subscription and consider replacing this with an alternative product for the time being.
Further backorder details will be provided soon.
Product Update – Friday 19th August, 2022
Due to overwhelming popularity, the Buy 2 MannaBOOM receive a BONUS GI-Probalance Promotion has now ended.
If you have this promotion (64602) included in your Monthly Subscription (Automatic Order), please be sure to cancel it as soon as possible, and replace it with an available bundle or product.
Why not take the opportunity to purchase one of our 4 New Value Bundles?
Visit the new Value Bundles now.
Operations update- 2 August, 2022
Please be advised that Ambrotose AO 60 caps (12702) is now in stock and available to order.
We will advise when we are releasing backorders as soon as we know.
Operations Update- 20 July, 2022
Please be advised that GlycoCafe (18502) backorders will be released by end of this week.
Once we release backorder products you will be charged for the backorder item and there would be no additional shipping cost.
Operations Update- 15 July, 2022
Shipping Delays
Delivery Delays
Although the weather conditions are easing in the Sydney region there are still some challenges with driver shortages. This has caused a delay in parcel deliveries and estimated arrival is between 2-4 days.
Newcastle
Delivery runs affected are mainly in Newcastle town, around the west and north side of Lake Macquarie, out west to Rutherford, parts of Maitland, Cessnock, Paxton, Kurri Kurri and surrounding suburbs. All runs to Port Stephens have also been affected, and some supervisors and drivers cannot travel to depots.
Central Coast
Most delivery runs are affected by floods on the Central Coast
Operations Update – 13th July, 2022
Please be advised that (18502) Glycocafe is back in stock and available to order.
We will advise when we are releasing backorders as soon as we know.
Operations Update- 1st June, 2022
Please be advised that backorders for Advanced Ambrotose have now been released.
Please note that items showing as a ‘0’ quantity shipped on your invoice are items that are unavailable due to being on backorder.
These back-ordered items will only be charged when shipped.
If you have paid shipping charges for the initial order, you will not be charged again for your backorder item.
Updates on current backorders:
Operations Update- 23rd June, 2022
Please be advised that Advanced Ambrotose 120 caps (937002) is back in stock and available to order.
We will advise when we are releasing backorders as soon as we know.
Operations Update- 16th June, 2022
Please be advised that Ambrotose Complex (37102) backorders will be released tomorrow.
Once backorder products are released you will be charged for the backorder item and there will be no additional shipping cost.
Updates on current backorders:
Operations Update- 15th June, 2022
GREAT NEWS!
Ambrotose Complex is now back in stock and available to order.
Operations Update- 3rd June, 2022
Updates on current backorders:
Operations update- 2nd June, 2022
Please be advised that MANN-C (39102) backorders will be released tomorrow.
Once backorder products are released you will be charged for the backorder item and there will be no additional shipping cost.
Operations Update- 1st June, 2022
Please be advised that (37002) Adv Ambrotose 120 caps is now on backorder. We will advise when we can expect it back in stock as soon as we know.
Operations Update- 31st May, 2022
Please be advised that MANNABOOM (47202) backorders will be released by end of this week.
Please note once we release backorder products you will be charged for the backorder item however there would be no additional shipping cost.
Operations Update- 27th May, 2022
Please be advised that 47202 MANNABOOM is now back in stock and available to order.
Backorders will be released soon and we’ll keep you updated.
Operations Update- 26th May, 2022
Please be advised that Superfood Greens and Reds (24002) is now back in stock. Backorders will be released on Monday (30/05/2022).
Operations Update- 25th May, 2022
Please be advised that 39102 MANNA-C is now back in stock and available to order.
Backorders will be released soon and we’ll keep you updated.
Operations Update- 24th May, 2022
Please be advised that Plus (11102) is now back in stock. Any backorders will be released by end of this week.
We appreciate your support and understanding!
Operations Update – 20th May, 2022
Current backorders
Keeping you informed!
As we shared with your Leadership Team earlier in the week, we continue to manage as best we can, the ongoing factors contributing to our current backorders. These being supply chain hold up, raw material shortages & delays, staff absenteeism with our manufacturers and increases in lead times.
The good news is that once in stock, backorders are shipped separately at no extra cost and your point volume (PV) is not impacted as this is awarded when your order is placed, not when the product is shipped.
Updates on current backorders:
Manna-C (60 capsules) – Estimated availability next week
Plus (90 tablets) – Estimated availability next week
Superfood Reds and Greens – Estimated availability late May
MannaBOOM – Estimated availability late May
Ambrotose AO (60 capsules) – Estimated availability early June
GlycoCafe – Estimated availability late June
Now on backorder:
Ambrotose Complex (100g) – From today and estimated availability is to be advised.
What can you do?
Why not consider some alternative products while you wait!
Have you thought about what you can replace your current backorder products with to keep your health regime going?
Catalyst is now back in stock and all backorders were released earlier in the week.
Remember, it’s important that you keep your contact information up to date to avoid delivery delays or issues. Make sure that we have a way to contact you if your circumstances change, like moving house.
Shipping Delays
Some outer QLD areas are still restricted however deliveries are being actioned in main towns permitting access.
Gympie agent is reporting widespread flooding, so it will take a little longer to recover.
Kingaroy, Mt Isa, Warwick, Boonah and Gatton did not run linehaul on Friday. These agents will work overtime to clear through the backlog.
Sunshine Coast Service areas impacted due to unsafe conditions – Witta, Reeseville, Connondale, Eudlo, Mooloolah Valley, Diamond Valley, Valdora, Ninderry, Yandina Creek, Verrierdale , Beli Park, Kenilworth, Cooroy, Cootharaba, Cooloolabin, Tinbeerwah & Ringtail Creek.
Kingaroy – Limited local deliveries & no line haul into & out of Brisbane today.
Warwick – No Linehaul into & out of Brisbane today.
Boonah – Limited deliveries & No Linehaul/shuttle into & out of Brisbane today.
Caboolture – No access to Beachmere due to flooded roads
Gatton – Closed due to poor conditions
Operations Update – 16th May, 2022
Please also be advised that Catalyst (56202) is now back in stock. Any backorders will be released tomorrow.
We appreciate your support and understanding
Operations Update – 19th April, 2022
Our manufacturers are experiencing staff absenteeism within the production departments due to COVID. There are also ongoing issues with the supply chain and sourcing of raw materials.
We have updated information on the following backorders and estimated availability.
Manna C (60 Capsules) – Estimated availability late April to Early May
Catalyst Multi – Estimated Availability late April
Ambrotose AO (60 capsules) – Estimated availability May
SuperFoods Reds & Greens – Estimated availability late April.
The following products will be placed into backorder by the end of this week (by 22nd April )
MannaBoom (47202) – Expected availability late May.
PLUS (11102) – Expected availability early May
We thank you for your patience.
Operations Update – 8th April, 2022
Price List: Note that the new Price List has come into effect on April 1. Please refer to the live resource library for the most current price list. Please do not refer back to the emails for the most current version as there were late changes.
Ambrotose AO 60 Caps (12702) has gone into backorder. We are anticipating next stock arrival early May.
ImmunoStart (12302) is now back in stock and available to order. As AO has been on backorder for some time, there will be multiple orders that have not been fulfilled. For those customers who have a total number of 3 AO’s or less in quantity, your orders will be released only.
TruShape (16002) is back in stock and is available to order. We will be releasing ALL backorders on Monday 11th April.
Operations Update – 30th March, 2022
SuperFoods is now on backorder. We will advise when we can expect it as soon as we know.
Operations Update – 18th March, 2022
Backorders
Please note that we have received updated information on our products that are currently on backorder. See updated details.
Manna C, Catalyst Multivitamin will be available in early April.
GlycoCafe will be available late April.
Shipping Delays
We are still experiencing significant changes to shipping across Northern NSW and Queensland due to flooding and heavy rain. Please visit the Important Updates blog for all the details.
Operations Update – 11th February, 2022
Due to extensive flooding in the South Australian Outback, all Western Australian shipments have been affected. Please allow 10-14 additional days for parcels to arrive. In the interim, all shipments will be sent from the Warehouse by Air.
The following products continue to be on backorder:
- TruShape
- Manna C
- GlycoCafe
- ImmunoStart
We will provide an update when it becomes available.
Operations Update – 21st January, 2022
Due to the ongoing challenges with staff shortage throughout the supply chain, our warehouse staff continues to experience 30-50% absenteeism. This is cause delivery delays. The warehouse team is doing a tremendous job trying to get your orders processed as fast as possible with the limited resources they currently have.
Please also be advised that Ambrotose Life Canister (51702) has been on backorder this week but is now back in stock. Any backorders will be released today.
We appreciate your support and understanding
Operations Update – 14th January, 2022
Our Warehouse and the delivery infrastructure are still working hard to get your parcels out to you. We are monitoring the situation closely on a daily basis, as the warehouse and delivery teams continue to experience 30-50% absenteeism. We will provide a further update next week.
Operations Update – 7th January, 2022
ImmunoStart is now on backorder due to a short expiry date. Stock is due with the next few days. GlycoCafe is also on backorder of which stock is also due in the next few days.
Manna C continues to be on backorder due to an ingredient shortage. The USA is continuing to work on this and we will provide an update when available.
Commission Processing times
All commissions are paid on the 15th of the month. If the 15th falls on a weekend (Saturday or Sunday), then commissions will be paid the next available business day, by close of business. This is an existing rule that has not changed. As we have many NEW associates in the Mannatech community, please remind them of their commission processing times.
Singapore Shipping
Due to the effects of COVID, there have been additional border controls and restrictions on freight capacity to and from Singapore that will continue into the foreseeable future. This affects all e-commerce deliveries from Australia to Singapore (not just Mannatech). As a result, airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency to and from Singapore to all international destinations. Due to these challenges, we have had to change our shipping structure.
Starting Wednesday 13th May 2020, ALL orders will attract a $25.00 SING shipping cost, which means every order will transit via express shipping. This change is necessary at this time to ensure the serviceability of orders to Singapore. Therefore each order will receive the express shipping option of three days (payable by the customer). During COVID-19 this may extend to 5 Days, however this also means that each parcel can be tracked at every stage of its journey. The cost of this shipping via DHL is usually a lot higher than $25, however the shipping cost that is passed on to the customer has been subsidised by Mannatech. All Automatic Orders, from this date onwards will be processed with the new shipping fees.
Additionally, any orders that are over $400.00 SING in total invoice value will attract an additional handling fee depending on the value of the order. Please see the table below for additional fees that will be charged.
| Singapore Shipping Fees* | |
| Invoice Total SING | Total Shipping and Handling Fee* |
| 0 – $400 | $25 |
| $401 – $600 | $40 |
| $601 – $800 | $80 |
| $801 – $1,000 | $100 |
| $1,001 + | $175 |
| * Shipping and Handling Fees are all payable by the customer | |
| * Effective Immediately | |
If you have any queries, please contact our Customer Service team.
custserv@mannatech.com.au
1300 361 878 (AUS) I 0800 333 250 (NZ). I 800 130 1597 (SG)
Remaining Compliant
Our USA Legal Department would like to stress the importance for Associates to avoid reference to COVID-19 or the pandemic in any post or conversation with regards to Mannatech products. Just a reminder that you must refrain from claiming, under any circumstance, or referring to our products as preventing, curing or mitigating the effects of COVID-19. It is important to ensure the messaging is positive as we seek to provide an opportunity, not be seen as opportunistic.
Staff:
The health of our head office staff, associates and customers are of utmost importance during this time. Our head office will continue with business as usual, with remote working now implemented to ensure we can continue to serve.
Events:
The corporate team will be reviewing the Calendar of Events, in light of these circumstances and how we can continue to stay connected using online platforms.
We thank you for your patience during this time.