Important Updates

Important Updates

Last modified: 21st January 2022

Dear Associate

We will keep this page updated with new information and changes. Please refer back to this article for any corporate updates.


Operations Update – 21st January, 2022

Due to the ongoing challenges with staff shortage throughout the supply chain, our warehouse staff continue to experience 30-50% absenteeism. This is cause delivery delays. The warehouse team is doing a tremendous job trying to get your orders processed as fast as possible with the limited resources they currently have.

Please also be advised that Ambrotose Life Canister (51702) has been on backorder this week but is now back in stock. Any backorders will be released today.

We appreciate your support and understanding


Operations Update – 14th January, 2022

Our Warehouse and the delivery infrastructure are still working hard to get your parcels out to you. We are monitoring the situation closely on a daily basis, as the warehouse and delivery teams continue to experience 30-50% absenteeism. We will provide a further update next week.


Operations Update – 7th January, 2022

Holiday Shipping Delays

We have had some delays with shipping due to the normal Holiday shipping schedule as published below. This is traditionally the time that we pull orders to ship at different times to accommodate the closing period and traditional stocktake during this time. Orders have been further delayed this week due to the number of people in our supply chain that are in isolation.

Our warehouse and transport/courier industry have 50% absenteeism due to the recent Omicron outbreak and mandatory 5-day isolation. Despite the challenges, we are monitoring the situation closely to ensure that we get orders out as soon as possible. We have been advised that delays may be up to 10 days or more at this time. We thank you for your patience at this time

ImmunoStart is now on backorder due to a short expiry date. Stock is due with the next few days. GlycoCafe is also on backorder of which stock is also due in the next few days.

Manna C continues to be on backorder due to an ingredient shortage. The USA is continuing to work on this and we will provide an update when available.


Shipping – Christmas Timetable

We have listed below the last date to place orders if you need parcels to arrive before Xmas. Some carriers may experience higher shipping volume during the holiday period, so please allow up to 3-4 extra days for your delivery to arrive.

DestinationsLast Shipping days to arrive before Xmas
Northern TerritoryMonday, 6 December 2021
Western AusMonday, 13 December 2021
QLD CountryMonday, 13 December 2021
New ZealandWednesday, 15 December 2021
  
TasmaniaFriday, 10 December 2021
South AusTuesday, 14 December 2021
  
NSWWednesday, 15 December 2021
Victoria MetroMonday, 13 December 2021
Victoria CountryMonday, 13 December 2021
QLD MetroMonday, 13 December 2021
Gold CoastMonday, 13 December 2021

Holiday Shipping Schedule

During the Holiday period, there will be limited shipping days. Should you need to change your AO date, please do so 5 days prior to the generation date.

All Automatic Orders with a generation date of 20 – 24 Dec 2021, will ship on 20 Dec 2021.
All Automatic Orders with a generation date of 25 – 30 Dec 2021, will ship on 23 Dec 2021.
All Automatic Orders with a generation date of 31 Dec 2021, will ship on 24 Dec 2021.
All Automatic Orders with a generation date of 1 – 4  Jan 2021, will ship on 4 Jan 2022.
No orders will be shipped on 29 -31 Dec 2021, due to stocktake. 

Due to the high volume of parcels in the system, we will possibly experience delays/backlog in shipping when we resume on 4th January.


Potential Flood Delays Updates – 3rd December 2021

Our carriers have reached out and let us know there will be some delays as a result of flooding. They have estimated an approximate delay of 7-days in the following areas. We will continue to monitor and will update you on any updates.

We are continuing to have delays in shipping due to unpredictable strikes and high parcel volumes. Regional areas in NSW and VIC unfortunately will be affected. This may cause delays to all shipments.

QLD
Mount Isa
Barcaldine
Hughenden
Julia Creek
Richmond
Warwick
Stanthorpe
Goondiwindi
Roma
 
NSW
Muswellbrook
Gunnedah
Narrabri
Wee Waa

Operations Updates – 3rd December 2021

Manna C is experiencing a longer backorder than anticipated, due to an ingredient shortage. It will be removed from the website for ordering. Once available it will be reinstated.

ImmunoStart Twin Pack – 25% Off

Whilst we have had an excellent response to the current ImmunoStart Promotion, we will only continue this promotion until 31st December. Note that stock has a short expiry date of 3rd February, 2022.


Update: 22nd February, 2021

Commission Processing times

All commissions are paid on the 15th of the month. If the 15th falls on a weekend (Saturday or Sunday), then commissions will be paid the next available business day, by close of business. This is an existing rule that has not changed. As we have many NEW associates in the Mannatech community, please remind them of their commission processing times.


Singapore Shipping 

Due to the effects of COVID, there have been additional border controls and restrictions on freight capacity to and from Singapore that will continue into the foreseeable future. This affects all e-commerce deliveries from Australia to Singapore (not just Mannatech). As a result, airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency to and from Singapore to all international destinations. Due to these challenges, we have had to change our shipping structure.

Starting Wednesday 13th May 2020, ALL orders will attract a $25.00 SING shipping cost, which means every order will transit via express shipping. This change is necessary at this time to ensure the serviceability of orders to Singapore. Therefore each order will receive the express shipping option of three days (payable by the customer). During COVID-19 this may extend to 5 Days, however this also means that each parcel can be tracked at every stage of its journey. The cost of this shipping via DHL is usually a lot higher than $25, however the shipping cost that is passed on to the customer has been subsidised by Mannatech. All Automatic Orders, from this date onwards will be processed with the new shipping fees.

Additionally, any orders that are over $400.00 SING in total invoice value will attract an additional handling fee depending on the value of the order.  Please see the table below for additional fees that will be charged.

Singapore Shipping Fees*
   
Invoice Total SING Total Shipping and Handling Fee*
0 – $400 $25
$401 – $600 $40
$601 – $800   $80
$801 – $1,000 $100
$1,001 + $175
   
* Shipping and Handling Fees are all payable by the customer
* Effective Immediately 

If you have any queries, please contact our Customer Service team.
custserv@mannatech.com.au
1300 361 878 (AUS)  I  0800 333 250 (NZ). I  800 130 1597 (SG)


Remaining Compliant

Our USA Legal Department would like to stress the importance for Associates to avoid reference to COVID-19 or the pandemic in any post or conversation with regards to Mannatech products. Just a reminder that you must refrain from claiming, under any circumstance, or referring to our products as preventing, curing or mitigating the effects of COVID-19. It is important to ensure the messaging is positive as we seek to provide an opportunity, not be seen as opportunistic.


Staff:
The health of our head office staff, associates and customers are of utmost importance during this time. Our head office will continue with business as usual, with remote working now implemented to ensure we can continue to serve.

Events:
The corporate team will be reviewing the Calendar of Events, in light of these circumstances and how we can continue to stay connected using online platforms.


We thank you for your patience during this time.

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