Important Updates

Important Updates

Last modified: 15th October 2021

Dear Associate

We will keep this page updated with new information and changes. Please refer back to this article for any corporate updates.


Warehouse and Delivery Updates – 24th September 2021

The freight industry is currently challenged with high parcel volumes. This may cause delays to your shipment.

Delays are estimated to be between 5-7 working days. Further information will be shared when available.

New Zealand Shipping Updates

All orders have now been resolved. If you have any outstanding please contact customer service.


Manapol Promotion

Just a reminder that the Manapol 20% Off Promotion (SKU#87502) will be ending on 31st August, 2021.
If you have this promotional bundle on Automatic Order, please remember to remove it from your AO Template / order and replace it with something else.  If you require help to do this please contact customer service to change your order.

Email: custserv@mannatech.com.au
PH: 1300-361-878 (From Aus)
PH: 0800-333-250 (from NZ)
PH: 800-130-1597 (from Singapore)


Update: 22nd February, 2021

Commission Processing times

All commissions are paid on the 15th of the month. If the 15th falls on a weekend (Saturday or Sunday), then commissions will be paid the next available business day, by close of business. This is an existing rule that has not changed. As we have many NEW associates in the Mannatech community, please remind them of their commission processing times.


Singapore Shipping 

Due to the effects of COVID, there have been additional border controls and restrictions on freight capacity to and from Singapore that will continue into the foreseeable future. This affects all e-commerce deliveries from Australia to Singapore (not just Mannatech). As a result, airlines have drastically reduced international services, leading to a significant reduction in air freight capacity and frequency to and from Singapore to all international destinations. Due to these challenges, we have had to change our shipping structure.

Starting Wednesday 13th May 2020, ALL orders will attract a $25.00 SING shipping cost, which means every order will transit via express shipping. This change is necessary at this time to ensure the serviceability of orders to Singapore. Therefore each order will receive the express shipping option of three days (payable by the customer). During COVID-19 this may extend to 5 Days, however this also means that each parcel can be tracked at every stage of its journey. The cost of this shipping via DHL is usually a lot higher than $25, however the shipping cost that is passed on to the customer has been subsidised by Mannatech. All Automatic Orders, from this date onwards will be processed with the new shipping fees.

Additionally, any orders that are over $400.00 SING in total invoice value will attract an additional handling fee depending on the value of the order.  Please see the table below for additional fees that will be charged.

Singapore Shipping Fees*
   
Invoice Total SING Total Shipping and Handling Fee*
0 – $400 $25
$401 – $600 $40
$601 – $800   $80
$801 – $1,000 $100
$1,001 + $175
   
* Shipping and Handling Fees are all payable by the customer
* Effective Immediately 

If you have any queries, please contact our Customer Service team.
custserv@mannatech.com.au
1300 361 878 (AUS)  I  0800 333 250 (NZ). I  800 130 1597 (SG)


Remaining Compliant

Our USA Legal Department would like to stress the importance for Associates to avoid reference to COVID-19 or the pandemic in any post or conversation with regards to Mannatech products. Just a reminder that you must refrain from claiming, under any circumstance, or referring to our products as preventing, curing or mitigating the effects of COVID-19. It is important to ensure the messaging is positive as we seek to provide an opportunity, not be seen as opportunistic.


Staff:
The health of our head office staff, associates and customers are of utmost importance during this time. Our head office will continue with business as usual, with remote working now implemented to ensure we can continue to serve.

Events:
The corporate team will be reviewing the Calendar of Events, in light of these circumstances and how we can continue to stay connected using online platforms.


We thank you for your patience during this time.

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